Statik Aktive

Really great product

I have an open ear head phone since a pair of weeks and I'm very disappointed.
It never charges completely, the contact between the charger and the headphone seems not to work ; the light indicator doesn't work and the headphone always says "battery medium" when I turn it on. After a couple hours of use, I hear "battery low, charge me". I can't say what I want to answer...

I have been trying to get a hold of someone from this company for 2 weeks. After 5 emails and documentation sent I have had no contact with them except for acknowledgement emails. It appears they are not going to contact me regarding their product and its warranty. As of now I would stay away from these products until start backing them.

I bought 2 of these headphones in June. They arrived in July and within 2 weeks the arms on one unit crumbled away so the transducers no longer touch my head. A month ago customer service replied to my complaint and promised a replacement. I got an order confirmation of the replacement, but still nothing has shipped. I have emailed customer service 4 times in the last 10 days and got no response at all.
Very poor service and awful build quality.
Very disappointing as the Statik Pro cables have been excellent.

I left this review previously. I searched all of the one star reviews and my review is GONE!! SO I WILL POST IT AGAIN!!!!
Order#SO1544917
I purchased 2 Aktive bone conduction headphones. I kept one as a back up in case I ever left one downstairs versus up on the their floor where my bedroom is. I took out the back up set and when I tried to pair it to my phone it read on my phone as being at 10% battery. As soon as I turned it on and I heard power on/ pairing over the headphone, 2 seconds later I heard power off. I have tried charging the headphone several times using different outlets and sources, I even tried over night. And the headphones still do not take a charge. Now the headphones will not turn on at all!!!! I do not use the headphones often as my hearing aides connect to my phone automatically. Therefore, I do not know if this set came this way to me or not. I do keep both of the headphones I purchased in their original cases one in my nightstand drawer and the other in a drawer at my desk. So I know that they have been kept in very very good condition and are stored safely since I received them.
I HAVE YET TO RECEIVE ANY UPDATE ON THE STATUS OF MY REPLACEMENT PRODUCTS!!!!!!! I HAVE SENT MULTIPLE EMAILS REGARDING THE ISSUES WITH YOUR PRODUCTS THAT I PURCHASED!!!!!! I HAVE RECEIVED AUTO REPLY EMAILS AND AN EMAIL WITH THE EXCUSE THAT THE PRODUCT IS OUT OF STOCK (TWO 360 PRO CHARGINGCABLES). THE EMAIL I SENT REGARDING MY BONE CONDUCTION HEADPHONES HAS ONLY RECEIVED AN AUTO REPLY!!!!! IF MY EXPERIENCE IS NOT SOME RARE ANOMALY AND THERE ARE NOT A MULTITUDE OF OTHER CUSTOMERS THAT ARE EXPERIENCING THE SAME ISSUES I AM, I FAIL TO SEE HOW YOUR COMPANY IS THE FASTEST GROWING SMALL TECH COMPANY. I BELIEVE I HAVE BEEN MORE THAN PATIENT IN WAITING OVER TWO MONTHS.
DO NOT SEND ME A REPLY THAT REQUESTS THAT I EXPLAIN ONCE AGAIN THE ISSUES WITH YOUR PRODUCTS THAT I PURCHASED. SIMPLY FIX THE ISSUES BY SENDING THE REPLACEMENT PRODUCTS. I HAVE EVEN RESORTED TO REPLYING TO EMAILS REGARDING NEW PRODUCTS OR SALES SENT TO MY INBOX FROM MICHAEL TUNNEY (co-founder) of STATIK. HE CLAIMS IN THOSE EMAILS HE READS ALL EMAILS SENT TO STATIK. AND YET I HAVE YET TO RECEIVE ANY RESPONSE OR REPLACEMENT OF MY PRODUCTS!